Accessibility Statement

This website is run by Larwood Health Partnership.

How you can use this website

 

You should be able to:

  • Change colours, contrast levels and fonts using browser functionality

  • Zoom in 400% with text staying visible on the page without spilling out of view

  • Images scale without resolution loss

  • Navigate most of the website using a keyboard only.

  • Navigate most of the website using speech recognition software.

  • Read most of the website using a screen reader.

  • Read most of the website without a screen, for example with a braille computer

  • Use the website without Javascript turned on

The text on this website has been written with simple English with as little jargon as possible. Some of our pages feature technical language where no simpler alternative is available.

Website Accessibility Standards

This website was designed to comply with the W3C accessibility guidance. It was tested against Web Content Accessibility Guidelines (WCAG) 2.1 AA standard, with exceptions listed below, and is regularly reviewed where new content is added. These guidelines recommend things like alternative text for images, a defined heading on each page and a sensible tab order for using the keyboard to navigate. 

Exceptions

  • Larwood Health Partnership cannot guarantee any externally provided services meet these requirements

  • PDFs available on our website due to the nature of the format

  • Some language is not readable to a 12 year old level due to technical limits

Enforcement

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations, you can contact the Equality Advisory and Support Service (EASS) here: https://www.equalityadvisoryservice.com/.

Hearing Loop

All of our branches have a hearing loop installed. These devices use magnetic induction to send sound to a hearing aid, which improves the sound quality when discussing with our receptionists. Please ask or point to the hearing loop device if you wish to use it during your encounter with our team. 

Text Relay

The text relay service can translate text-to-speech, and speech-to-text, when you contact us by phone. You can call us using Relay UK and a trained advisor will type out what our receptionist says.

How to access the Relay service:

  • Dial 18001 before dialling our telephone number

  • Download the Relay UK app on your smart device. Click here for more information. 

Facilities

All of our surgeries are fitted with wheelchair accessible doors and fire exits. There is at least one wheelchair accessible toilet in all of our surgeries. Our helpful team are trained to provide some assistance where required. 

Feedback

If you would like to provide feedback on accessibility either at our surgeries, when phoning us or when using our website, please call our team on 01909 500 233  or email us at basccg.larwoodsurgery@nhs.net with the subject Accessibility

This page was last updated on 16 May 2022 and tested by our in-house web design team.