Friends and Family Test

The Friends and Family Test gives patients an important opportunity to provide feedback on the services that provide their care and treatment.

Help us to improve our services by providing feedback and letting us know what we did well and what we could improve.

The feedback gathered through the Friends and Family Test is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.
Good patient experience is associated with improved patient outcomes.

Various studies have shown positive associations between patient experience, patient safety and clinical effectiveness.

Simply click on the link 



Alternatively, you can fill in a form in one of our waiting areas.

**Results from the Friends and Family tests**

Thank you to the patients that have already provided us with your feedback. 

When asked  “How likely are you to recommend this GP practice to friends and family if they needed similar care or treatment” the results were: 


Here is some of the feedback you have provided:-

We are extremely lucky to have this walk in facility attached to our surgery and are very grateful for the prompt, professional attention my husband received at Larwood & DRI.
Excellent care from Larwood Surgery. Receptionist pleasant and efficient. Nurses and doctors most kind and efficient. Credit to your profession
2 hr wait and one and half wait. Not acceptable

Thank you for your feedback we are very proud of our walkin clinics and the service it provides to patients

Thank you for your feedback we work hard to provide the highest standard of health care to our patients

Thank you for your feedback,we understand that waiting can be very frustrating. If the GP/ Walk-in Clinics are running late it is often due to unforeseeable emergencies, but please ask the receptionist for an explanation.