The easiest way to contact us is via SystmConnect. Click below to try it!
Routine Appointments
You can book a routine appointment by submitting a request on SystmConnect. A GP will review your request and offer you an appopriate appointment. This could be with a GP, a clinical practitioner, a nurse or a pharmacist. Nursing team appointments, healthcare support worker and appointments with our mental health practitioner can be pre-booked. Some of our appointments are available to book on our new automated booking system.
SystmConnect allows you to:
- Request an appointment to see a clinician
- Order medication
- Request a Fit note
- Ask general queries
All information you send on any online platform is automatically saved to your medical record so only send information relevant to yourself. One patient – one request. When sending photographs please ensure that these are not of intimate areas (the admin team will not save any photographs of an intimate nature to your records).
Non-urgent advice: MSK Appointments
You can also phone your local surgery, but please be aware that our phone lines can be extremely busy and you may have to wait in a queue to be answered. There is never a queue online.
01909 500 233
Urgent Appointments
Larwood Health Partnership receive a high number of contacts every day so to ensure that we are able to safely deal with clinically urgent issues, we have to limit the number of routine queries after a certain time. In this instance you will either receive a message asking you to contact us on another day or an admin team member will ask you if your request is clinically urgent.
A clinician will triage your query and book the appropriate appointment where necessary. If it is not deemed clinically urgent, they will ask the admin team to contact you to rebook on another day.
To request a triage, please use SystmConnect or call the surgery on 01909 500 233 before 12pm.
Extended Access
We offer extended hours appointments across our sites throughout the week – see site opening hours for details. In addition patients can access appointments at practices elsewhere in Bassetlaw on Friday evenings, Bank Holidays and Sundays. These are bookable by contacting your usual surgery.
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.
If you do need a home visit, please submit your request using our SystmConnect or contact the practice before 12:00 noon.
You may only request a home visit if you are housebound or are too ill to visit the practice.
You will receive a call from a clinician to discuss your medical condition and decide how urgently a visit is needed. We have a highly skilled team of Paramedic Practitioners who will visit if appropriate.
If you require a visit from the Community Nursing Team, please visit their websites or call 01777 274422
When to call 999
Check it’s not an emergency
Call 999 now for any of these:
- signs of a heart attack
chest pain, pressure, heaviness, tightness or squeezing across the chest - signs of a stroke
face dropping on one side, can’t hold both arms up, difficulty speaking - sudden confusion (delirium)
cannot be sure of own name or age - suicide attempt
by taking something or self-harming - severe difficulty breathing
not being able to get words out, choking or gasping - heavy bleeding
spraying, pouring or enough to make a puddle - severe injuries
after a serious accident - seizure (fit)
shaking or jerking because of a fit, or unconscious (can’t be woken up) - sudden, rapid swelling
of the lips, mouth, throat or tongue - labour or childbirth
waters breaking, more frequent intense cramps (contractions), baby coming, or just born
British Sign Language (BSL) speakers can make a video call to 999.
Deaf people can use 18000 to contact 999 using text relay.
Source: https://www.nhs.uk/nhs-services/urgent-and-emergency-care-services/when-to-call-999/
Reception Team
This helpful infographic explains why our reception team ask certain questions when you contact the practice. .
A Tip for your consultations
Think about what you want to say to the doctor and write down a few key points if it helps you to remember things that may be important.
If you contact us with a minor ailment, you may be navigated to a pharmacy close to you. They will be able to offer advice and make recommendations of over-the-counter medications.
Use the machine to take your blood pressure when you are at the surgery and hand in the results, so that you and the doctors can keep an eye on things.
Long Term Condition reviews
We have systems in place to ensure that you are recalled on an annual basis. If you have a long term condition which requires medication you need to follow advice and attend appropriate tests and booked appointments. Attending these reviews allow us to monitor your condition and make adjustments to medications, etc.
Failure to do so may result in your condition getting worse and clinicians may reduce the number of tablets they are prepared to prescribe ie make your prescriptions weekly.
If we work together, we will get the best results.
Changing or cancelling Appointments
If you would like to cancel an appointment which is over 72 hours away, please call us on 01909 500 233 and press option 1 to leave a message on our Cancellations line. If you need to book another appointment, you will need to speak with the team.
If you would like to change/cancel an appointment which is within 72 hours, please call us on 01909 500 233 and to speak with our reception team.
You can also cancel appointments within the NHS App.
Page last reviewed: 25 September 2025