Smart Triage
Smart Triage is powered by NHS-approved Rapid Health, and is a Class I Medical Device. Smart Triage allows you to securely message us with health and admin questions, and receive a response by text message or email. The benefit of Smart Triage is that you don’t have to sit in a phone queue waiting for a response; you can go about your day and read the response at a time which suits you.
Smart Triage is available during our opening hours. We may turn it off during times of extreme demand.
Non-urgent advice: When to call 999
You should not use Smart Triage if you have any of the following symptoms, and you should call 999 without delay.
Adults and children
– signs of a heart attack
– signs of a stroke
– sudden confusion (delirium)
– suicide attempt
– severe difficulty breathing
– choking
– heavy bleeding
– severe injuries
– seizure (fit)
– sudden, rapid swelling of the lips and tongue
Children
– difficulty breathing. making grunting noises or sucking their stomach in under their ribcage
– unable to stay awake. cannot keep their eyes open for more than a few seconds
– blue, grey, pale or blotchy skin, tongue or lips on brown or black skin, grey or blue palms or soles of the feet
– limp and floppy their head falls to the side, backwards or forwards; agitation, odd behaviour or non-stop crying
NHS App
The NHS App is a fantastic tool for patients to get the most out of the NHS. It links to your GP medical record so that you can see the healthcare information that matters to you the most.
Requesting your repeat medication has never been easier – you just need to select the items on your repeat list and we’ll issue them to your nominated pharmacy, or contact you if we need something.
You will also be able to see some test results once they have been reviewed by a clinician. This sometimes means that you may see some upsetting results before speaking to a clinician, so please exercise caution.
From 1 November, you will have access to much more information, including consultation details and some notes entered into your record. This will allow you to get a greater insight into your health.You will only be able to see data held by us, so if you were registered elsewhere you’ll need to submit a request to access that data in writing.
Who can have the app?
Most people over the age of 16 can have access to their records through app. There are certain circumstances where it will not be appropriate to grant access to the patient’s medical record, however we will always explain why this would be.
You can also grant someone else permission to access your record, which is known as ‘proxy access’. Parents of children under the age of 11 automatically have the right to access this, however it would need to be decided if it is in the child’s best interest for the parent to have continued access after this age.
What may I see?
Please be aware that there is a possibility that you may see uncomfortable information, for example test results which you have not yet discussed with a GP. If you do have any concerns, please don’t hesitate to speak with our friendly team who will be able to advise further.
How do I access the app?
You can also use the NHS website.
Can I get help with the app?
Yes, the NHS have a helpful section of their website with help and support here.
Page last reviewed: 19 March 2025