SystmConnect is available from 08:00 Monday to Friday.
You do not need an account to use SystmConnect – scroll down past the login buttons when accessing the system.
For all medical concerns you will now be required to go through an assessment and triage process which can be done online, or a member of our team will take you through this in person.
Our GPs will assess your symptoms and direct you to the most appropriate clinician or service. Appointments will be bookable from on-the-day to two weeks ahead. If you require a home visit, please submit your request as early as possible and mention that you are housebound in your requrst.
Requests may not receive an immediate response, and will be dealt with in date order. Responses are generally sent via email or text message, so please let us know in the request if you would like to be contacted in a different way.
If you are submitting on behalf of someone else, please enter their details so that we can match it with the patient record.
On occasion, we reach full capacity for routine appointments. This ensures we can continue to provide safe and effective care for all patients.
- We will always see urgent cases. If your condition worsens or you feel you must be seen the same day, please telephone the surgery so a clinician can assess your needs.
- For non-urgent problems, we may signpost you to the most appropriate service, such as:
- NHS 111 (after 6:30pm or if you need urgent advice when we are closed)
- Your local pharmacy for advice and treatment of minor conditions
- www.nhs.uk for trusted self-care and health information
This approach helps us prioritise urgent care while making sure everyone receives safe and timely support.
Use this tool if
- You are over 16
- You are under 16
- You have a new or existing health problem
- You are housebound (please let us know in your request)
- You require a medication review
Do not use this tool if
- There are life threatening symptoms – call 999.
Non-urgent advice: Calling or visiting
Launch SystmConnect
Requests are reviewed daily but in using this system you are acknowledging that only urgent problems are dealt with on the day and you may not receive a response to routine and administrative queries for up to 72 hours. If you are uncertain as to whether your request is urgent you should always ring the surgery instead of using this system. If you are submitting on behalf of someone else, please enter their details so that we can match it with the patient record.
Page last reviewed: 1 October 2025