Smart Triage

For all medical concerns you will now be required to go through an assessment and triage process which can be done online, or a member of our team will take you through this in person.

Smart triage will assess your symptoms and allow you to book and manage your own appointments, whilst ensuring the most unwell are prioritised. Appointments will be bookable from Tuesday to several weeks ahead. From the information you provide, if the system cannot book you an appointment, your request will be submitted for triage by a clinician. Requests for patients under the age of 16 can only be accepted by calling the practice, as can requests for home visits. Our reception team will pass these on to a clinician for review.

Requests may not receive an immediate response, and will be dealt with in date order. Responses are generally sent via email or text message, so please let us know in the request if you would like to be contacted in a different way. 

At this stage, Westwood appointments are not yet available to book using Smart Triage, so if you would like to book an appointment at Westwood Surgery specifically, please contact the surgery. Larwood, Lakeside and Village all have appointments available. We aim to offer appointments at Westwood within the coming weeks.

If you are submitting on behalf of someone else, please enter their details so that we can match it with the patient record.

There’s never a queue online, so save yourself a phone call!

Non-urgent advice: Coming Soon for Under 16s

Smart Triage will soon accept requests from under 16s (or their parent/guarding). In the meantime, please call or visit the surgery to book an appointment for patients under the age of 16.

Use this tool if

  • You are over 16
  • You have a new or existing health problem
  • You want an appointment at Larwood, Lakeside or Village

Do not use this tool if

  • You are under 16
  • You are housebound and need a home visit
  • You want an appointment at Westwood (coming soon!)

Non-urgent advice: Calling or visiting

You should be aware that if attending one of our reception desks to complete your triage, some of the questions may be of a personal nature. If you would rather discuss your concern in private please make a receptionist aware.

Non-urgent advice: Email Addresses

To use the system you will need an email address. Please ensure your email address is up to date, you can do this via the NHS APP, via our website, or by contacting the practice. If you do not have an email address we can assist you to set one up or set up a generic address on your behalf. Please speak to our reception team if you need any further support with this.

Launch Smart Triage

Requests are reviewed daily but in using this system you are acknowledging that only urgent problems are dealt with on the day and you may not receive a response to routine and administrative queries for up to 72 hours.  If you are uncertain as to whether your request is urgent you should always ring the surgery instead of using this system. If you are submitting on behalf of someone else, please enter their details so that we can match it with the patient record.

Launch Smart Triage