Smart Triage

Non-urgent advice: Smart Triage Closing at 12pm

Due to a reduced capacity, we will be turning Smart Triage off at 12pm. This is to ensure that we can offer safe care to those who need it the most.

If you need an urgent appointment after 12pm, please call the practice as soon as you are able so that our clinician can triage your request. If you would like to book a routine appointment after 12pm, please logon to Smart Triage tomorrow morning when the service reopens.

Thank you for your support and understanding.
Patients under the age of 16 can now use Smart Triage to book appointments and send administrative requests. Under 16s are not given an appointment automatically at the end of the triage – these will go to the duty clinician to assess and offer an appropriate appointment.

Click here to read more about how the system works for Under 16s.

For all medical concerns you will now be required to go through an assessment and triage process which can be done online, or a member of our team will take you through this in person.

Smart triage will assess your symptoms and allow you to book and manage your own appointments, whilst ensuring the most unwell are prioritised. Appointments will be bookable from on-the-day to several weeks ahead. From the information you provide, if the system cannot book you an appointment, your request will be submitted for triage by a clinician. Requests for home visits can only be accepted by calling the practice. Our reception team will pass these on to a clinician for review.

Requests may not receive an immediate response, and will be dealt with in date order. Responses are generally sent via email or text message, so please let us know in the request if you would like to be contacted in a different way. 

If you are submitting on behalf of someone else, please enter their details so that we can match it with the patient record.

There’s never a queue online, so save yourself a phone call!

Read more about our appointments system

Use this tool if

  • You are over 16
  • You are under 16
  • You have a new or existing health problem

Do not use this tool if

  • You are housebound and need a home visit

Non-urgent advice: Calling or visiting

You should be aware that if attending one of our reception desks to complete your triage, some of the questions may be of a personal nature. If you would rather discuss your concern in private please make a receptionist aware.

Non-urgent advice: Email Addresses

To use the system you will need an email address. Please ensure your email address is up to date, you can do this via the NHS APP, via our website, or by contacting the practice. If you do not have an email address we can assist you to set one up or set up a generic address on your behalf. Please speak to our reception team if you need any further support with this.

Launch Smart Triage

Requests are reviewed daily but in using this system you are acknowledging that only urgent problems are dealt with on the day and you may not receive a response to routine and administrative queries for up to 72 hours.  If you are uncertain as to whether your request is urgent you should always ring the surgery instead of using this system. If you are submitting on behalf of someone else, please enter their details so that we can match it with the patient record.

Launch Smart Triage

Alert: Village Surgery Building Works

Building works start at Village Surgery on 8 December, which may cause temporary disruption. Read more about the building works here